1. Acceptance of Terms
Welcome to the official website of Williams Dental Care ("Clinic", "we", "us", or "our"), operated by Dr. Ross O. Williams, D.D.S. & Associates, located at 1740 Marco Polo Way STE 8, Burlingame, CA 94010.
By accessing, browsing, or utilizing this website, submitting an appointment reservation request, or interacting with our digital clinical services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions and our Privacy Policy.
If you do not agree with any provision of these terms, please refrain from using our digital interfaces.
2. Key Terms Highlights
Informational Site
Articles and content on this website are educational and do not replace an in-person clinical exam by Dr. Williams.
48-Hr Rescheduling Notice
We dedicate personalized operatory time exclusively to you; please provide 48 business hours advance notice if you need to reschedule.
Transparent Financials
We present clear pre-treatment cost estimates and assist with PPO insurance claims as a courtesy to our patients.
Emergency Protocol
For severe medical emergencies, uncontrollable bleeding, or airway compromise, call 911 or visit the nearest ER immediately.
3. Informational Nature of Website (No Doctor-Patient Relationship)
All materials, text, graphics, treatment descriptions (such as cavity restorations, tooth cleaning, dental examinations), and articles published on this website are provided solely for general educational purposes.
Browsing this website, submitting an appointment request, or receiving general email confirmations does not establish a formalized doctor-patient relationship. A clinical doctor-patient relationship is established exclusively when you are physically examined by Dr. Ross O. Williams, DDS in our clinic and a formal treatment plan and health intake are documented.
4. Online Appointment Booking Policy
When utilizing our online reservation form or booking modal:
- Accuracy of Information: You agree to provide truthful, accurate, and current contact information and dental concern details.
- Request vs. Confirmed Reservation: Online submissions represent requested time slots. While our automated system acknowledges your submission, our patient care coordinator will review the schedule and reach out via telephone or SMS to confirm operatory availability.
- Intake Documentation: New patients are requested to complete comprehensive medical and dental history intake forms prior to their scheduled visit to allow proper clinical preparation and safety reviews.
5. Appointment Cancellation & Rescheduling Courtesy
At Williams Dental Care, we take pride in punctuality and do not double-book our operatories. Your appointment time is reserved exclusively for you with Dr. Williams and our clinical hygienists.
48 Business Hours Advance Notice: If you must reschedule or cancel an appointment, please notify our office at least forty-eight (48) business hours in advance. This allows us to offer the reserved time slot to patients on our urgent standby list.
Late Cancellations & Missed Visits: Appointments cancelled with less than 48 business hours notice, or appointments missed without notice, may be subject to a missed appointment fee. Repeated short-notice cancellations may require a deposit prior to booking future visits.
6. Dental Insurance, Copays & Financial Policy
We believe in full transparency regarding dental fees and treatment estimates:
- Treatment Estimates: Prior to initiating non-emergency restorative procedures, we provide a written estimate outlining recommended treatments, estimated insurance coverage, and anticipated out-of-pocket patient portions.
- Insurance Courtesy: We gladly prepare and submit dental insurance claims on your behalf as a courtesy. However, insurance benefits are a contract between you, your employer, and your carrier. Williams Dental Care cannot guarantee specific claim payment amounts.
- Patient Responsibility: You are ultimately responsible for payment in full for all dental procedures rendered, regardless of insurance payment determinations or claim denials.
- Payment Methods: We accept cash, major credit cards (Visa, MasterCard, American Express, Discover), Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and approved healthcare financing (e.g., CareCredit).
7. Clinical Diagnosis & Informed Consent
Dental treatment requires collaborative decision-making between you and Dr. Ross O. Williams:
Before any restorative or invasive procedure (including cavity preparations, composite resin fillings, extractions, or periodontal scaling), Dr. Williams will explain the nature of the condition, recommended procedure, anticipated benefits, foreseeable risks, potential alternatives, and the prognosis if untreated.
You will be provided with an Informed Consent form to sign in the office after all of your clinical questions have been addressed. You always retain the right to ask questions or seek second opinions.
8. Dental Emergencies Protocol
If you experience severe toothache, dental trauma, a knocked-out tooth, or sudden swelling during office hours, call our Burlingame clinic immediately at (650) 692-3387 for same-day emergency triage.
If you are experiencing severe difficulty breathing, difficulty swallowing, swelling spreading into your throat or eye socket, uncontrolled facial bleeding, or high fever following dental trauma, immediately call 911 or visit the nearest emergency department (such as Mills-Peninsula Medical Center in Burlingame). Do not wait for website correspondence.
9. Intellectual Property & Trademarks
The design, layout, code, typography, logo artwork (Williams Dental Care), photography, icons, and text displayed on this website are the proprietary property of Williams Dental Care and are protected by United States copyright, trademark, and unfair competition laws.
You may print or download copies of clinical instructions, post-operative guidelines, or policies for your personal, non-commercial use. Any unauthorized duplication, redistribution, or modification without written permission is prohibited.
10. Warranties & Limitation of Liability
This website and its digital tools are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted uptime.
To the fullest extent permitted by California law, Williams Dental Care and Dr. Ross O. Williams, DDS shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of or inability to access this website or reliance on website content.
11. California Governing Law & Jurisdiction
These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any legal proceeding, claim, or dispute arising out of website usage or these terms shall be instituted exclusively in the state or federal courts located in San Mateo County, California, and you consent to the personal jurisdiction of such courts.
12. Practice Questions & Office Contacts
If you have any questions or require clarification regarding these Terms and Conditions, our financial agreements, or appointment policies, please reach out to us:
Williams Dental Care
Dr. Ross O. Williams, D.D.S. & Associates
1740 Marco Polo Way STE 8, Burlingame, CA 94010, United States
Telephone: (650) 692-3387
Practice Hours: Monday – Saturday: 8:00 AM – 7:00 PM PST